How we use AI at Jump24
We use AI tools to support our work. Not to replace it.
Here’s an honest look at where AI fits in, and where it doesn’t.
Why we use AI
AI helps our team move faster on the parts of a project that benefit from it. Research, documentation, code review, testing. It doesn’t replace the expertise you’re paying for. It just clears the way so our developers can spend more time on the work that matters to your project.
Where we use it
Code generation and code review support
Documentation and content drafting
Research and analysis
Translation and proofreading
We only use tools we’ve approved internally, including Claude, ChatGPT and Google Gemini. Any new tool goes through a review before we adopt it.
Our principles
A person always reviews, tests and signs off on anything AI produces, before it reaches you.
AI supports our team. It doesn’t replace their judgement, or your relationship with them.
Your project stays with us, in-house, never outsourced and never offshored.
We never trade quality for speed.
What we won’t do
Put your confidential information, data or credentials into public AI tools.
Let an AI tool train on your data, or keep hold of it beyond the task at hand.
Use AI to cut corners or skip proper review.
Let AI make decisions that should sit with our team, or with you.
Data protection and security
We handle your data in line with UK GDPR and the Data Protection Act 2018, whether AI is involved or not.
We only use AI platforms that don’t retain your information or use it to train their models. If a platform can’t guarantee that, we won’t put your data into it unless you’ve told us in writing that it’s fine to.
AI coding tools we use never get free access to production systems, credentials or client accounts. A person always reviews before anything runs.
Your choice
If you’d rather we didn’t use AI-assisted tools on your project, just tell us before we start. We’ll agree this with you upfront, in writing.
This page is a summary. The full detail sits in our standard Terms and Conditions, which every client engagement is built on.
Got a question about how we use AI? Speak to your project lead, or get in touch.
Common questions
Does Jump24 use AI when building client projects?
Yes, in a limited, supporting role. Our developers use AI for things like code review, documentation and research. All AI-generated output is reviewed and tested by a person before it’s used.
Is client data used to train AI models?
No. We only use AI platforms that don’t retain your information or train on it. If a platform can’t guarantee that, we won’t put your data into it without your written agreement.
Can I ask Jump24 not to use AI on my project?
Yes. Tell us before the project starts and we’ll agree it with you in writing.
What AI tools does Jump24 use?
Approved tools currently include Claude, ChatGPT and Google Gemini. Any new tool is reviewed internally before we adopt it.
Is Jump24 still an in-house, UK-based team?
Yes. AI supports our team, it doesn’t replace them. Your project is never outsourced and never offshored.