Terms & Conditions.

Team as a Service

1. Acceptance

When you accept our proposal, either in writing, or by commencing work, you are accepting our terms and conditions for the Team as a Service project.

2. Charges and Billing

Charges for Team as a Service are provided by Jump Twenty-Four Ltd and defined in this proposal. Unless otherwise agreed, work for each month will be invoiced on the 1st of that month. Payment is due within 30 days of the invoice date. Payment for services is due by bank transfer. Bank details will be included on invoices.

3. VAT

All charges quoted are exclusive of Value Added Tax (VAT). VAT will be added to invoices at the standard rate applicable at the time of billing.

4. Bank Fees

Any bank fees incurred in the process of making payments are the responsibility of the Client.

5. Team Integration and Performance Review

Jump Twenty-Four Ltd will provide the Client with regular opportunities to review the performance and integration of the augmented team members. Reviews will be conducted monthly, or as agreed upon. Wherever possible, team members will remain consistent and not be interchanged unless agreed with the client. In the event that a team member leaves Jump24, the client has the option to end the agreement or move to another team member.

6. Payment

Invoices are sent via email monthly. Payment is due within 30 days of invoice receipt. Accounts that remain unpaid thirty (30) days after the due date will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.

7. Project Duration and Agreement Renewal

This agreement constitutes a rolling monthly agreement. The work days for the following month will be planned and agreed 7 days before the start of the next month. Jump Twenty-Four Ltd will continue to provide Team as a Service as long as the agreement remains in effect.

8. Work Basis, Allocation, and Responsibilities

This agreement operates on a time and materials basis. The Client is responsible for allocating work to the augmented team members and for testing the work produced. Jump Twenty-Four Ltd will bill for all time spent on the project, including any time required for bug fixing. The Client is responsible for payment of all billed hours, regardless of the nature of the work performed.

Jump Twenty-Four Ltd team members work for 8 hours per day, which includes 30 minutes for lunch and comfort breaks. The work day will start between 8am and 9am UK time each day.

Jump Twenty-Four Ltd does not provide services on UK bank holidays or during the Christmas break (non-bank holidays between Christmas Day and New Year’s Day). These non-working days will not be billed to the Client.
Any sick days taken by Jump Twenty-Four Ltd team members will not be charged to the Client. These days will either be removed from the invoice for the current month or deducted from the following month’s invoice, as agreed with the Client in writing.

Jump Twenty-Four Ltd team members are entitled to their annual leave and this time is not chargeable. It will be booked in advance and the client will be notified in writing

9. Intellectual Property

The Client retains the copyright to all work produced by the augmented team members during the project. Jump Twenty-Four Ltd grants the Client full rights to use and modify any work created during the Team as a Service period.

10. Confidentiality

Jump Twenty-Four Ltd and its augmented team members agree to maintain strict confidentiality regarding all Client information and projects. A separate Non-Disclosure Agreement may be signed if required. We’re committed to protecting your intellectual property and maintaining the highest standards of professional trust.

11. Access Requirements

The Client agrees to provide necessary access to systems, codebases, and resources required for the augmented team members to perform their duties effectively.

12. Non-Solicitation

The Client agrees not to directly hire or solicit for hire any Jump Twenty-Four Ltd employees involved in the Team as a Service project for a period of 12 months after the project’s completion. We value the collaborative relationships we build and ask that you work with us directly for future talent needs.

13. General

These Terms and Conditions supersede all previous representations, understandings, or agreements related to Team as a Service.

14. Issue Resolution

Both parties agree to address any minor disputes or disagreements that arise during the course of the project promptly and in good faith. Issues should be raised in writing, and both parties will work together to find a mutually acceptable resolution within 5 working days.

15. Dispute Resolution

Any disputes arising from this agreement shall be resolved through mediation or arbitration before resorting to legal action. We prioritise open communication and collaborative problem-solving to address any potential challenges.

Project

1. Acceptance

You can confirm your acceptance of this proposal by electronically signing this document. When you accept our proposal or you make payment of any advance fee then you are accepting our terms and conditions.

2. Charges

Charges for services are provided by Jump Twenty-Four Ltd and defined in this proposal. Quotations are valid for 30 days from the date sent. Unless agreed otherwise with the Client, all website development services require an advance payment of fifty (50) percent of the project quotation total as a deposit before work commences. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials. A deposit is only refundable if work has not been carried out to the approximate value of the deposit. The value of work should be calculated at £60 per hour and should include research and development time prior to design or development work being carried out. Payment for services is due by cheque or bank transfer. Cheques should be made payable to Jump Twenty-Four Ltd and sent to Jump 24, ICentrum, Birmingham Innovation, Holt St, Birmingham, B7 4BP. Bank details will be included on invoices.

3. Client Review

Jump Twenty-Four Ltd will provide the Client with an opportunity to review the appearance and content of the website during the design phase and after the overall website development is completed. On completion of the project, the work will be deemed to be accepted and approved unless the Client tells Jump Twenty-Four Ltd otherwise by email within ten (10) days of the date the completed site is made available to the Client.

4. Payment

Invoices are normally sent via email but the Client may request to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.

5. Turnaround Time

Jump Twenty-Four Ltd will install and publicly post or supply the Client’s Web site by the date specified in the project proposal, unless a delay is specifically requested by the Client or delay is due to the slow supply of Material by the Client.

6. Termination

Termination of services by the Client must be requested in a written notice (email or letter) and will be effective on receipt of such notice. Telephone requests for termination of services will be honoured after confirmation in writing (email or letter). The Client will be invoiced for development work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

7. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Jump Twenty-Four Ltd the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Jump Twenty-Four Ltd permission and rights for use of the same and agrees to indemnify and hold harmless Jump Twenty-Four Ltd from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. Evidence of permissions and authorities may be requested.

8. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on CD-ROM, USB memory stick or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Jump Twenty-Four Ltd to return to the Client any images or printed material provided for use in
creation of the Client’s website, such return cannot be
guaranteed.

9. Design Credit

A link to http://www.jump24.co.uk may appear in small type at the bottom of the Client’s primary ‘home page’, with the Client’s permission.

10. Access Requirements

If the Client’s website is to be installed on a third-party server, Jump Twenty-Four Ltd must be granted temporary read/write access to the Client’s storage directories. This must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

11. Post-Placement Alterations

Jump Twenty-Four Ltd cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

12. General

These Terms and Conditions supersede all previous representations, understandings or agreements

13. Estimate

The estimate above is only valid for 30 days, after this time we would be required to re-estimate.

14. Bugs

We allow a 30 day grace period from the day the final bill for the project is sent bug fixes to be handled within the original costing, any bugs found after this time will need to be estimated and the cost signed off before they can be fixed