Privacy Policy
How we protect and respect your data
At Jump 24 your data is as important to us as it is to you, so we will protect and respect your privacy at all times. Jump Twenty-Four Ltd (company no. 09180318), trading as Jump24, is the data controller responsible for your personal data. In this policy, "Jump24," "we," and "us" refer to Jump Twenty-Four Ltd. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this Privacy Policy carefully as it describes when and why we collect personal information when you visit our website, how we use your data, and how we keep it secure.
We may make changes to this policy from time to time, such as complying with legislation updates or company policy.
How we collect and use personal data
We may obtain personal data directly from you in a variety of ways as indicated below. We only collect this data when you voluntarily submit such information to us for any of the following reasons:
Prospect enquiries
Via our web enquiry form, you may submit details including name, email address and telephone number. Additional information may be supplied voluntarily that will help us engage with your enquiry on a more personal level. If you are a business prospect, we will add your data to a customer relationship management (CRM) record or if you provided a business card to any of the Jump 24 development team.
When you provide your personal details to us they will be stored securely. We may use your information to conduct communications with you on a legitimate interest basis for the purposes of developing a business relationship only.
Careers and job applications
In relation to your personal data, we will:
process it fairly, lawfully and in a clear, transparent way
collect your data only for reasons that we find proper for the course of your employment in ways that have been explained to you
only use it in the way that we have told you about
ensure it is correct and up to date
keep your data for only as long as we need it
process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed.
We hold many types of data about you, including:
your personal details including your name, and contact details
information included on your CV including references, education history and employment history
We collect data about you in a variety of ways including the information you would normally include in a CV or a job application cover letter, or notes made by our recruiting officers during a recruitment interview. Personal data is kept in personnel files or within the Company’s HR and IT systems.
The law on data protection allows us to process your data for certain reasons only:
in order to perform the employment contract that we are party to;
in order to carry out legally required duties;
in order for us to carry out our legitimate interests;
to protect your interests; and
where something is done in the public interest.
All of the processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first three reasons set out above to process your data.
Cookies and third-party services
We keep cookie use to a minimum.
Essential cookies. Our website uses a small number of first-party cookies to keep it working properly, for example, keeping you securely signed in and protecting forms from being submitted incorrectly. These are essential to the site functioning, so we don't need to ask your permission to use them.
Analytics. We use Fathom Analytics to understand how our website is used. Fathom doesn't use cookies and doesn't track you personally, all data is anonymous and aggregated.
Spam protection. Our contact form is protected by Google reCAPTCHA, which helps stop spam and abuse. Submitting the form may set a cookie from Google as part of this process. Google's Privacy Policy and Terms of Service apply to this.
We don't use cookies for advertising, marketing, or tracking you across other websites.
International data transfers
Some of our third-party providers, including Google, may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place.
How we protect your information
We understand that sharing your data with us is very personal. Jump 24 will protect your data and adopt appropriate data collection, security measures, storage and processing practices against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.
Data retention
For many of you, we will retain your data for as long as you remain engaged with Jump 24. We will conduct regular data reviews then securely delete your data in line with legal guidelines and our own data retention policies as shown below:
| Contact type / tag | Retention timeframe | Criteria |
|---|---|---|
| Client | T&C specific | Clients can check specific terms and conditions within their contractual agreements. |
| Prospect | 3 years | Prospect deleted after period of inactive engagement. |
| Associate – friend of the business | 7 years | Individual data deleted after period of inactive engagement. |
| Supplier | 7 years | Supplier deleted after period of inactive financial activity. |
| Previous staff | 7 years | Individuals data deleted after no additional contact. |
| Human resources | 7 years | Individuals data deleted after no additional contact. |
| Applicants | 7 years | Applicant details deleted after no additional contact. Paper copies of CVs are securely destroyed after 1 year if applicable. |
Access rights to your information
You have rights regarding accessing, correcting or limiting how Jump 24 use or disclose information we hold about you.
Subject access requests (SAR)
You have the right to see what personal data we hold about you and for how long. To obtain a copy of this personal information, please email dataprotection@jump24.co.uk.
Please put in the subject line: SUBJECT ACCESS REQUEST.
We will respond to any requests to access your personal information within 30 days. Requests will be processed free of charge unless the requests from one subject becomes excessive. We reserve the right to charge a fee if more than one request is received within a 12 month timeframe from a single individual. Requests for corrections to information will be dealt with within 21 calendar days from an electronic receipt of information from the data subject.
Complaints to the ICO
You also have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your personal data. You can find out how to do this at ico.org.uk.
About this policy
This policy explains how we collect and use your personal data. You don't need to do anything, we're simply being open about our practices. If you have any questions, please get in touch using the details below.
Company information
© Jump Twenty-Four Ltd, 2026, trading as Jump24. Registered in England & Wales, company no. 09180318.
Contact us
If you have any questions about this Privacy Policy, data protection and practices, please contact us at:
ICentrum, Birmingham Innovation, Holt St, Birmingham, B7 4BP
0121 296 8586
Email: dataprotection@jump24.co.uk
This document was last updated on 17 August 2026.